PK XD ERRORS AND ISSUES

Issues and Errors are the part of the game, It is nearly impossible to develop a software with zero errors and issues but still we are trying you make it as efficient as possible. Solutions of some common problems which our users face and you may face too are given below. Hope so it would help

Login Issues And Connection Problem

Sometimes user’s face login issues while playing the game. If you are facing the same problem, No need to worried. try these to resolve the issue

  • Ensure a stable internet
  • Try reinstalling the game or clear app cache
  • Check if the games server is down
  • See if there is any verification requirement

App Crashes and opening problem

While playing to trying to login, sometimes the app crashes frequently or doesn’t open, Following techniques can help you

  • Update the game to the latest version
  • Remove the game cache
  • Reinstall the game
  • Sometimes due to device’s internal issues, Apps may crash. Try restarting your devices

In-Gaming Purchase not Working

If your In-Game purchase is not working properly and items are not delivered. Please wait a bit cause sometimes it take some time. If still problem is not resolved, Ensure the following 

  • Check the payment method
  • Ensure there is no restriction
  • If you made a purchase and didn’t receive your item, contact PK XD support team.

Graphics Or screen Display problem

Some users complain that there are not rendering properly or they are facing display issues. If you are also facing such issues, please try following

  • Lower the graphic settings within the game
  • Update your device software
  • Check if there is any update available

Audio Problem

You may face audio problem in the game like game sound is not clear, sound is not clear, etc. Do try the following, hope it will resolve the issue

  • Check the sound setting of both game and your device
  • Check no other app is interfering with the audio
  • In case you are using any device (handphone, earbuds) Check if they are working properly

Account Related Errors an problems

If your are facing issues in linking your account, data loss or data recovery issues

  • Ensure that your account is linked with a valid email or social media account for easy recovery
  • Sometimes slow network connecting can also be the reason. Ensure your network is good enough
  • If your account is not logging in again, contact the support team.

Update Problem

If you are facing updating issues, you are trying to update but unable to do that. It’s possible that there is problem in update. We suggest you to wait so that the developers can resolve the issue and ensure the best experience for you. If you friend or sibling plays the game, ask if they are facing the same issue, if not then try these

  • Ensure a stable internet
  • Check if your device have enough space for update
  • Try uninstalling and reinstalling your game

problem in Parenting Control Setting

If you are facing issues in setting a parenting control setting

  • Check both your device and game parenting control setting
  • Ensure that the app has the necessary permissions to work properly.

NOTE:

Please note that it’s possible to face errors and issues. We are trying our best to give you best experience but still if you face issues, try the solutions given above. If you are facing the problem and it is not mentioned above or you tried the solutions given above but the problem still remains unsolved. please contact the support team and let us know so we could help you with that and resolve it as soon as possible.

FAQ’s

PK XD (Full Name: Play Kids Xtreme Digital) Or Play Kids XD is an open-world game with multiplayer mode. It is one of the most popular game among youth

Yes!
PK XD is fully safe to play. There is nothing dangerous about PK XD as it have safety features which keeps it same for kids. However we suggest parents to keep an eye on their kids

Breno Masi (@macmasi), a well-known developer is a CEO of after-verse games.